RahalJourney

Refunds

Refunds

Refund eligibility, timelines, and how to request one.

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Cancellation eligibility depends on the fare conditions.

RahalJourney helps you access your booking information but cannot override airline decisions.

Is my ticket refundable?

Cancellation eligibility depends on the fare conditions. We always show you the real fare rules before you pay — on the checkout page, under "Fare Rules & Cancellation," you'll see exactly whether your fare allows refunds or changes, sourced directly from the airline.

How do I request a refund?

Email Ali@rahaljourney.com with your booking reference and what you'd like to do. If your fare allows a refund or change, we'll process it with the airline; if it's non-refundable, we'll let you know clearly — we can't guarantee a refund the fare's own rules don't allow.

How long does a refund take?

Once a refund is approved, it's issued back to your original payment method via Stripe and typically appears on your statement within 5–10 business days, depending on your bank.

I was charged but never got a ticket

In rare cases a payment can succeed but we're unable to complete your ticket with the airline (for example, the fare sold out in that window). When this happens, you're automatically and fully refunded and you'll get an email explaining what happened — you don't need to contact us first.

Can RahalJourney guarantee a refund?

No — Cancellation eligibility depends on the fare conditions. RahalJourney helps you access your booking information but cannot override airline decisions. What we guarantee is showing you the real fare rules before you pay, and handling the refund request with the airline on your behalf when one is eligible.

Read the full Refund & Cancellation Policy

Still need help?

Our team can look into your specific booking.

Contact Support