Refund & Cancellation Policy

Airlines sell different fare types with different rules — some are fully refundable, some are refundable minus a fee, and some are non-refundable. This isn't something Rahal decides; it's set by the airline for the specific fare you're buying.

We always show you the real fare rules before you pay— on the checkout page, under "Fare Rules & Cancellation," you'll see exactly whether your specific ticket allows refunds or changes, and any fee involved, sourced directly from the airline. There's no fine print you haven't already seen.

Email us at Ali@rahaljourney.com with your booking reference and what you'd like to do. We'll check your fare's rules and:

• If your fare allows a refund or free change, we'll process it with the airline.
• If your fare allows a change or cancellation with a fee, we'll confirm the fee with you first.
• If your fare is non-refundable, we'll let you know clearly — we can't guarantee a refund the airline's own rules don't allow.

Once a refund is approved, it's issued back to your original payment method via Stripe. It typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

In rare cases, your payment can succeed but we're unable to complete your ticket with the airline — for example, if the specific fare sold out or its price changed in the short window between your payment and the ticket being issued.

When this happens, you don't need to contact us. Your payment is automatically and fully refunded, and you'll receive an email confirming the refund and explaining what happened. This is handled by our system the moment we can confirm your ticket can't be issued — you're never left charged with no ticket and no explanation.

Questions about a refund? Email Ali@rahaljourney.com with your booking reference.